Shipping policy

Last updated: 21 September 2026

Destinations and free worldwide shipping

WAKECLIP ships worldwide from Germany. Standard shipping is free for every destination country and region available to select at checkout.

Final availability for your complete delivery address is confirmed at checkout.

Processing, shipping charges and delivery estimates

Orders are normally processed within 1–3 business days. Business days are Monday to Friday, excluding public holidays at the dispatch location in Germany.

Destination and service	Shipping charge	Estimated transit time after dispatch
Germany – standard	Free	2–5 business days
Other EU Member States	Free	3–10 business days
Switzerland and Norway	Free	4–12 business days
United States and Canada	Free	7–30 business days
Australia and New Zealand	Free	10–25 business days
Japan, South Korea, Singapore, Hong Kong and Malaysia	Free	7–20 business days
United Arab Emirates and Israel	Free	7–30 business days
Other countries and regions available to select at checkout	Free standard shipping	Transit time depends on the destination and shipping service. Refer to the information at checkout.

These are estimates, not guaranteed delivery dates. Customs clearance, remote delivery areas, public holidays and temporary carrier disruptions may extend transit times. Significant delays are currently possible for deliveries to Israel and the United States. Mandatory statutory delivery rights remain unaffected.

Tracking

A dispatch confirmation is sent when the order leaves us. Where tracking is supported by the selected service and destination, the confirmation includes a tracking link. Tracking availability, scan frequency and final-mile updates depend on the destination and local delivery partner.

Taxes, customs and non-EU deliveries

WAKECLIP applies the German small-business exemption under section 19 of the German VAT Act; German VAT is therefore not shown separately. This does not exempt an order from taxes imposed by its destination country.

For destinations outside the EU, checkout indicates whether destination taxes or duties are included or collected in advance. Where they are not collected or included and neither destination law nor the selected carrier requires seller-side collection or prepayment, the shipment is generally sent Delivered at Place (DAP, Incoterms® 2020). The recipient is then responsible for import clearance and for any import VAT, customs duty, brokerage, disbursement or handling fee charged by customs authorities or the carrier.

Where destination law or the selected carrier requires seller-side collection or prepayment, the order is accepted only if the required process is available; the terms shown at checkout apply. For the United States, carrier-specific DDP customs handling may apply. DAP is used here only to explain the allocation of import formalities and charges; it does not limit mandatory consumer rights or our statutory responsibility for transport risk.

Delivery address and undeliverable shipments

Please provide a complete and accurate recipient name, address, postcode and contact details. Contact us immediately if you notice an error before dispatch.

If a shipment is returned because the address supplied was incomplete or incorrect, delivery was refused, it was not collected within the carrier’s collection period, or required import charges were not paid, we will contact you. Unless the failed delivery was caused by WAKECLIP or the carrier, reshipment may require payment of the actual new shipping cost. Free standard shipping for the original order does not automatically cover a second shipment.

If the order is cancelled or validly withdrawn instead, any refund will be handled in accordance with the applicable statutory rules. We do not charge a flat non-delivery penalty. Refusing or failing to collect a parcel does not by itself constitute an unambiguous withdrawal; please notify us clearly through your customer account.

Cancellations and returns

You can request cancellation before dispatch or start an eligible return through your customer account: https://account.wakeclip.com.

Once fulfilment or shipping has started, it may no longer be technically possible to stop the shipment. Any applicable statutory right of withdrawal remains unaffected.

For a withdrawal or change-of-mind return, the customer bears the direct return shipping cost, to the extent permitted by law. For faulty, damaged or incorrectly supplied goods, statutory rights apply and WAKECLIP bears the necessary return cost where required by law.

Nothing in this policy limits mandatory consumer rights.